Text Messaging
How WindowWall Text Messages work: who we text, what we send, and how to stop them.
WindowWall texts homeowners who have asked us for a free in-home window and door estimate and agreed to receive texts. Our texts come from our local office numbers, and you can reply to any of them.
What We Send
- Follow-up on your estimate request and scheduling your visit
- Appointment confirmations and reminders, and your consultant's arrival
- Documents for you to review and sign, and payment links you ask for
- Follow-up after your visit
- Project, measurement, and installation updates, and service follow-up
- Occasional offers and seasonal reminders about our windows and doors
How You Agree to Receive Texts
On our website. When you request a free estimate, you check the consent box under the form, which reads:
By checking this box, I agree that WindowWall may contact me about my estimate and project by phone, email and text message, including automated texts and calls that use an artificial or AI-generated voice, at the number provided. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Read our Privacy Policy and Terms of Service.
On the phone. When you call us, our team member asks before we text you:
“Can we text you at this number about the appointment — the details, a reminder the day before, and to find a new time if anything changes? Message frequency varies, msg & data rates may apply, and you can reply STOP at any time.”
We text you only if you say yes.
By texting us first. If you text one of our office numbers, we reply to your message.
Consent to receive texts is not a condition of purchase.
How Often, and What It Costs
Message frequency varies with your project. Message and data rates may apply.
Automated Messages
Some of our texts are sent automatically, such as appointment reminders, and some replies are written by our virtual assistant. Reply at any time to ask for a person.
Stopping Texts and Getting Help
Reply STOP to any message to stop receiving texts from that number. We will confirm by text and send nothing further unless you reply START. Reply HELP to any message, or call or text (877) 552-2530, for help.
Mobile carriers are not liable for delayed or undelivered messages.
Your Privacy
We never share, sell, or rent your mobile number or your consent to receive texts with third parties or affiliates for their marketing. Read our Privacy Policy and our Text Messaging Terms.
Contact Us
Call or text (877) 552-2530, or email marketing@windowwallfl.com.