Privacy Policy

Information We Collect

When you submit a form, request a consultation, contact us, or otherwise interact with WindowWall, we may collect personal information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Street address
• ZIP code
• Details about your project
• Appointment or scheduling information

We may also collect certain technical and marketing information automatically, including:

• Website usage data
• Referral source
• Advertising campaign and lead source information
• Device or browser information
• Other analytics data that helps us understand how visitors find and use our website

How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries
• Schedule consultations and appointments
• Provide estimates and quotes
• Communicate with you about your project
• Send appointment reminders, service updates, and customer-care communications
• Improve our website, services, and customer experience
• Improve our advertising and marketing efforts
• Maintain business records and CRM systems
• Comply with legal or regulatory requirements

How We Share Your Information

WindowWall does not sell your personal information.

We may share your information only as reasonably necessary with service providers, vendors, and business partners who assist us in operating our business and serving customers, such as:

• Customer relationship management (CRM) platforms
• Scheduling and communications providers
• Marketing and advertising service providers
• Installation or service coordination teams
• Technology and website support vendors

We may also disclose information when required by law, legal process, or to protect the rights, safety, and property of WindowWall, our customers, or others.

SMS / Text Messaging

If you provide your mobile phone number and consent to receive text messages from WindowWall, you agree that WindowWall may send you text messages related to your interaction with us. These may include:

• Follow-up regarding your estimate request
• Appointment scheduling
• Appointment confirmations and reminders
• Project status updates
• Service follow-up
• Customer-care communications
• Promotional or marketing messages, where applicable and where consent has been provided

Opt-In

Consumers opt in to receive SMS messages from WindowWall by submitting a website form and providing consent to be contacted by phone, email, and text. Where applicable, forms may include consent language or a checkbox that must be affirmatively selected by the consumer before submission.

Message Frequency

Message frequency varies depending on your interaction with us, but typically ranges from 2 to 5 messages per project.

Message and Data Rates

Message and data rates may apply.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message.

Help

For assistance, reply HELP to any text message or contact WindowWall directly through our website or published business phone numbers.

Consent Not Required for Purchase

Consent to receive text messages is not a condition of purchase.

No Sharing of SMS Consent

WindowWall does not share, sell, rent, or disclose SMS consent or phone numbers to third parties or affiliates for their marketing purposes.

Phone Calls and Email Communications

By submitting your information, you may also be contacted by phone or email regarding your estimate request, appointment scheduling, project updates, customer service, and related business communications. Depending on the form and consent language presented, this may include calls or texts made using automated technology where permitted by law.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve functionality, measure performance, analyze traffic, and better understand user behavior. These technologies may collect technical information such as IP address, browser type, device type, pages visited, and time spent on the website.

You can control cookies through your browser settings, though disabling cookies may affect some website functionality.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including customer service, operational, legal, accounting, and recordkeeping needs.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Your Choices

You may choose not to provide certain personal information, but doing so may limit our ability to respond to your request, schedule services, or provide certain communications.

You may opt out of marketing emails by using the unsubscribe link in those emails, and you may opt out of text messages by replying STOP.

Changes to This Privacy Policy

WindowWall may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will become effective when posted.

Contact Us

If you have questions about this Privacy Policy or how WindowWall handles your information, please contact us through the contact information provided on our website:

WindowWall
Website: https://windowwallfl.com/